Refund & Cancellation Policy

Fair and transparent refund policy for FAIRTEX FASHION INDIA PRIVATE LIMITED (Fairplay) services

Last Updated: December 2024

1. Overview

At FAIRTEX FASHION INDIA PRIVATE LIMITED, operating as "Fairplay," we are committed to providing high-quality IT services and ensuring customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions under which refunds may be processed and services may be cancelled.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeframe
  • Quality Issues: If the delivered service does not meet the agreed specifications and cannot be rectified
  • Technical Incompatibility: If the service cannot be implemented due to technical constraints not disclosed during consultation
  • Force Majeure: If service delivery is prevented by circumstances beyond our control

3. Refund Timeline

Refund requests must be submitted within the following timeframes:

  • Project-based Services: Within 7 days of project completion or delivery
  • Ongoing Services: Within 30 days of the service period in question
  • Consultation Services: Within 48 hours of the consultation session
  • Support Services: Within 7 days of the support incident resolution

4. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to contact@fairmounthotels.shop with your refund request
  2. Provide Details: Include your project details, invoice number, and reason for refund
  3. Review Period: We will review your request within 5-7 business days
  4. Processing: If approved, refunds will be processed within 10-15 business days
  5. Confirmation: You will receive confirmation once the refund is processed

5. Refund Amount Calculation

The refund amount will be calculated as follows:

  • Full Refund: 100% refund if no work has been started or delivered
  • Partial Refund: Refund amount based on work completed and materials used
  • Deductions: Third-party costs, licensing fees, and non-recoverable expenses may be deducted
  • Processing Fee: A 2% processing fee may apply to refunds processed through certain payment methods

6. Non-Refundable Items

The following items are not eligible for refunds:

  • Custom development work that has been completed and delivered
  • Third-party software licenses and subscriptions
  • Domain registrations and hosting services
  • Consultation services that have been provided
  • Training sessions that have been conducted
  • Services cancelled due to client's change of requirements

7. Cancellation Policy

Clients may cancel services under the following terms:

7.1 Project Cancellation

  • Before Work Begins: Full refund minus any setup costs
  • During Development: Payment for work completed plus 25% of remaining project value
  • Near Completion: No refund, but client receives all completed work

7.2 Ongoing Service Cancellation

  • Monthly Services: 30 days written notice required
  • Annual Services: 60 days written notice required
  • Immediate Cancellation: May incur early termination fees

8. Dispute Resolution

If you are not satisfied with our refund decision, you may:

  • Request Review: Ask for a second review by our management team
  • Mediation: Engage in mediation through a mutually agreed mediator
  • Legal Action: Pursue legal remedies as per applicable Indian laws

9. Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

  • Bank Transfer: Direct transfer to your bank account (preferred method)
  • Credit/Debit Card: Refund to the original card (may take 5-10 business days)
  • UPI: Refund via UPI to the original UPI ID
  • Cheque: Physical cheque sent to your registered address (for large amounts)

10. Processing Time

Refund processing times vary by payment method:

  • Bank Transfer: 3-5 business days
  • Credit/Debit Card: 5-10 business days
  • UPI: 1-3 business days
  • Cheque: 7-14 business days

11. Special Circumstances

In certain special circumstances, we may consider exceptions to our standard refund policy:

  • Medical Emergencies: Documented medical emergencies affecting project delivery
  • Business Closure: Client business closure or bankruptcy
  • Natural Disasters: Force majeure events affecting project completion
  • Technical Constraints: Unforeseen technical limitations discovered during development

12. Documentation Required

To process your refund request, please provide:

  • Original invoice or receipt
  • Project agreement or contract
  • Detailed reason for refund request
  • Bank account details for refund processing
  • Any supporting documentation (if applicable)

13. Contact Information

For refund requests and inquiries, please contact us:

  • Email: contact@fairmounthotels.shop
  • Phone: +91 9379294375
  • Address: H NO 13/167/7,RAJMAHAL, AWADE NAGAR, Ichalkaranji, Kolhapur, Maharashtra 416115
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

14. Policy Updates

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

15. Governing Law

This policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Kolhapur, Maharashtra.