Terms & Conditions

Terms of service for FAIRTEX FASHION INDIA PRIVATE LIMITED (Fairplay) IT services

Last Updated: December 2024

1. Acceptance of Terms

By accessing and using the services provided by FAIRTEX FASHION INDIA PRIVATE LIMITED, operating as "Fairplay" ("Company," "we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Fairplay provides IT services including but not limited to:

  • Web and mobile application development
  • Cloud computing and DevOps solutions
  • Cybersecurity and compliance services
  • Business process automation
  • Data analytics and business intelligence
  • Managed IT support and maintenance

3. User Responsibilities

As a user of our services, you agree to:

  • Provide accurate and complete information when required
  • Maintain the confidentiality of your account credentials
  • Use our services only for lawful purposes
  • Not interfere with or disrupt our services or servers
  • Comply with all applicable laws and regulations
  • Respect intellectual property rights

4. Service Level Agreement

We strive to provide high-quality services and will make reasonable efforts to meet agreed-upon timelines and deliverables. However, we do not guarantee that our services will be uninterrupted or error-free.

4.1 Response Times

  • General Inquiries: 24-48 hours
  • Technical Support: 4-8 hours during business hours
  • Critical Issues: 2-4 hours during business hours

5. Payment Terms

Payment terms for our services are as follows:

  • Invoicing: Invoices are generated monthly or upon project completion
  • Payment Due: Net 30 days from invoice date
  • Late Fees: 1.5% per month on overdue amounts
  • Currency: All amounts are in Indian Rupees (INR) unless otherwise specified
  • Taxes: Applicable taxes will be added to all invoices

6. Intellectual Property Rights

All intellectual property rights in our services, including but not limited to software, designs, documentation, and methodologies, remain the property of Fairplay unless otherwise agreed in writing.

6.1 Client Work Product

Upon full payment, clients will own the work product created specifically for their project, subject to any third-party licenses or pre-existing intellectual property.

7. Confidentiality

We maintain strict confidentiality regarding all client information and project details. We will not disclose confidential information to third parties without written consent, except as required by law.

8. Limitation of Liability

To the maximum extent permitted by law, Fairplay's liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific service in question. We shall not be liable for any indirect, incidental, special, or consequential damages.

9. Indemnification

You agree to indemnify and hold harmless Fairplay from any claims, damages, or expenses arising from your use of our services or violation of these terms.

10. Termination

Either party may terminate this agreement with 30 days written notice. Upon termination:

  • All outstanding invoices become immediately due
  • We will provide reasonable assistance for service transition
  • Confidentiality obligations continue to apply

11. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

12. Dispute Resolution

Any disputes arising from this agreement will be resolved through:

  • Negotiation: Good faith discussions to resolve disputes
  • Mediation: If negotiation fails, mediation through a mutually agreed mediator
  • Arbitration: Binding arbitration under Indian Arbitration and Conciliation Act, 2015

13. Governing Law

This agreement shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the jurisdiction of the courts in Kolhapur, Maharashtra.

14. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

15. Severability

If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

This agreement constitutes the entire understanding between the parties and supersedes all prior agreements, representations, or understandings relating to the subject matter.

17. Contact Information

For questions regarding these terms and conditions, please contact us:

  • Company: FAIRTEX FASHION INDIA PRIVATE LIMITED (Fairplay)
  • Address: H NO 13/167/7,RAJMAHAL, AWADE NAGAR, Ichalkaranji, Kolhapur, Maharashtra 416115
  • Phone: +91 9379294375
  • Email: contact@fairmounthotels.shop